Role Summary
In a nutshell, this is the part you play in achieving our belief that ‘Our customers are the only
reason we exist’
 Providing our customers with technically sound solutions to their Control
System and Hydraulic problems
 Taking the opportunities these solutions provide to more of our customers
through innovative designs
Duties
All of the important things plus the really important things you’ll need to do
 Electro-Hydraulic and Pneumatic, system design and drafting
 Fluid Power component selection for new or replacement installations from our
preferred suppliers
 Control system analysis and fault finding
 Fluid Power system analysis and fault finding
 Produce quotations for Control Systems and Fluid Power and for individual
components
 Control system design and documentation
 Control system component selection for new or replacement installations from our
preferred suppliers
 Project management of system installation and upgrades
 Work with our Customers to develop solutions to their Fluid Power problems
 Introduce existing and potential customers to WT Hydraulics and our innovative
solutions to problems
 Support all WT Hydraulics Branches and employees as required with technical
assistance and skills training
 Focus on impeccable customer service
 Use our Standards, Procedures and Systems to ensure our customers get the
products and services they deserve
 Use our systems to maintain document and customer records of Projects, Quotations,
Sales and Jobs
 Focus on continual improvement of our Systems, Procedures and Standards
Responsibilities & Accountabilities
A list of areas and/or people that will rely on you to do your job well so they can do theirs well
also
 Customers – Ensuring our customers’ expectations are well managed and our
promises effectively delivered, meeting their specific needs
 Counters Sales Staff – Providing assistance with customer enquiries, building
knowledge base of staff through sharing and training, handing on sales, quotations
and enquiries in the appropriate and timely manner
 Workshop – Providing assistance and technical support as required, managing
projects to achieve the customers required outcome, handing on jobs, quotations and
enquiries in the appropriate and timely manner
 Purchasing and Stores – Handing on enquiries and information in the appropriate and
timely manner, providing technical and product information and guidance as required
 Management and Administration – Compiling reports and analysis of activities,
analysing processes used and providing feedback for continuous improvement
KPIs
How you’ll know what to focus on and that you’re doing those things really well
 Group Turnover
 Gross Margin %
 LNP’s One per Month

Only applicants that call our Perth office will be assessed (08 9434 5966) after emailing resume to jamie@wthydraulics.com.au